Volume 11, Issue 3 (9-2025)
JMIS 2025, 11(3): 305-320 |
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Mastaneh Z, Hashemi A, Sadat Y, Mouseli A. User-centered evaluation of the SIB system as a primary healthcare information system: A study in health centers of Hormozgan Province, Iran. , JMIS. 2025; 11 (3) :305-320
URL: http://jmis.hums.ac.ir/article-1-630-en.html
URL: http://jmis.hums.ac.ir/article-1-630-en.html
Department of Health Services Management, Faculty of Health, Hormozgan University of Medical Sciences, Bandar Abbas, Iran.
Abstract: (1185 Views)
Introduction: As the core of health systems, primary healthcare information systems play a fundamental role in monitoring population health and providing essential data for higher levels of care. The Integrated Health System (SIB), recognized as Iran’s most significant information system at this level, necessitates continuous evaluation from the users’ perspective. This study aimed to assess the SIB system from the viewpoint of users in health centers across Hormozgan province, Iran.
Methods: This cross‑sectional descriptive– analytical study was conducted in 2022 among users of the SIB system working in health houses and health centers in Hormozgan Province (n=399). Using multistage cluster sampling, several centers were randomly selected from different regions of the province, and users in the selected centers were recruited (n=196). Data were collected through a researcher‑developed questionnaire covering four domains: user‑friendliness, ease of learning, data management, and organizational support. Content validity was confirmed by experts, and reliability was established using Cronbach’s alpha (0.84). Data were analyzed using descriptive and inferential statistics in SPSS.
Results: The overall mean satisfaction score was 3.76 out of 5, indicating a favorable level. Ease of learning received the highest satisfaction score (4.05), while organizational support received the lowest (3.55). Statistically significant relationships were observed between demographic variables and satisfaction. However, the number of training hours received demonstrated a statistically significant positive correlation with user satisfaction (P=0.032).
Discussion: Although user satisfaction with the SIB system is generally favorable, weaknesses in organizational support may challenge its long-term efficiency. Implementing targeted training programs, strengthening technical infrastructure, and engaging users in decision-making processes can effectively enhance satisfaction and ensure the sustainable success of this system.
Methods: This cross‑sectional descriptive– analytical study was conducted in 2022 among users of the SIB system working in health houses and health centers in Hormozgan Province (n=399). Using multistage cluster sampling, several centers were randomly selected from different regions of the province, and users in the selected centers were recruited (n=196). Data were collected through a researcher‑developed questionnaire covering four domains: user‑friendliness, ease of learning, data management, and organizational support. Content validity was confirmed by experts, and reliability was established using Cronbach’s alpha (0.84). Data were analyzed using descriptive and inferential statistics in SPSS.
Results: The overall mean satisfaction score was 3.76 out of 5, indicating a favorable level. Ease of learning received the highest satisfaction score (4.05), while organizational support received the lowest (3.55). Statistically significant relationships were observed between demographic variables and satisfaction. However, the number of training hours received demonstrated a statistically significant positive correlation with user satisfaction (P=0.032).
Discussion: Although user satisfaction with the SIB system is generally favorable, weaknesses in organizational support may challenge its long-term efficiency. Implementing targeted training programs, strengthening technical infrastructure, and engaging users in decision-making processes can effectively enhance satisfaction and ensure the sustainable success of this system.
Keywords: Integrated Health System (SIB), Health Information System, Primary Healthcare, User Satisfaction.
Type of Study: Research |
Subject:
Special
Received: 2025/09/28 | Accepted: 2025/12/14 | Published: 2025/09/23
Received: 2025/09/28 | Accepted: 2025/12/14 | Published: 2025/09/23
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