Journal of Modern Medical

Introduction: Quality assessment of web pages from users’ perspective has a fundamental role in its designing and development especially in research centers. In this study, the degree of desirability and quality of web pages of Gonabad University of Medical Sciences from the users’ perspective has been evaluated.

Methods: This survey study conducted using the new edition of web Qual i.e. E-Qual in 2012-2013 academic year. The study population included 202 comprising 7 faculty members,56 staff and 189 students of Gonabad University of Medical Sciences, they were selected based on random sampling. Data were collected using E-qual questionnaire. SPSS₂₀, was also used for analysis.

Results: The findings showed a significant difference between the existing and excepted conditions of the  current website of Gonabad University of Medical Sciences. In existing condition the average of  the Quality of Content, the Transaction Quality & Safety, the Usability and the Service Interaction Quality were 4.39 (SD=1.344), 4.33 (SD=1.403), 4.64 (SD=1.384) and 3.96 (SD=1.242), respectively. In excepted condition the average of the Quality of Content, the Transaction Quality and Safety, the Usability and the Service Interaction Quality were 6.09 (SD=0.996), 6.04 (SD=1.028), 5.99 (SD=0.928) and 5.99 (SD=1.100), respectively.

Conclusion: The results showed that the desirability of Gonabad University of Medical Sciences website is good regarding the four aspects of of usability, quality of content, interaction and transactional safety. But users expected better and higher conditions for this website. Therefore managers of the website must improve various aspects of the website.