1 2476-6720 Hormozgan University of Medical Sciences 341 Special Telehealth of Patients with Chronic Diseases during Coronavirus 2019 Epidemic Rahbar Karbasdehi Ebrahim Rahbar Karbasdehi Fatemeh 1 10 2021 7 3 1 3 30 08 2021 20 09 2021
313 General Average of Fulfilling Patients' Expectations from Interactive Voice Response Appointment Systems And Websites in Selected Clinics in Isfahan Saghaeiannejad Isfahani Sakineh d bagherian hossein e Jafari Fateme f Babakhani Fatemeh g Zare Mahsa h Bastami Samaneh i d Department of Management and Health Information Technology, Health Information Technology Research Center, School of Management and Medical Information Sciences, Isfahan University of Medical Sciences e Department of Management and Health Information Technology, Health Information Technology Research Center, School of Management and Medical Information Sciences, Isfahan University of Medical Sciences f BSc, Health Information Technology, School of Management and Medical Information, Isfahan University of Medical Sciences, Isfahan, Iran g 2. BSc, Health Information Technology, School of Management and Medical Information, Isfahan University of Medical Sciences, Isfahan, Iran h BSc, Health Information Technology, School of Management and Medical Information, Isfahan University of Medical Sciences, Isfahan, Iran i BSc, Health Information Technology, School of Management and Medical Information, Isfahan University of Medical Sciences, Isfahan, Iran 1 10 2021 7 3 4 13 07 06 2021 20 09 2021 Aim:  In this study, the average of patientschr('39') expectations of fulfillment from Interactive Voice Response (IVR) and clinicschr('39') websites to make appointments for patients in Isfahan have been investigated. Methods:  The study is a cross-sectional survey. The research population was all patients referred to the clinic of Amin and Al-Zahra hospitals of Isfahan University of Medical Sciences in 1398. The sample size was obtained based on Cochranchr('39')s formula 384. Simple random sampling method was used to select individuals. Data collection tools were two researcher-made questionnaires. The face and content validity of the questionnaires were reviewed and confirmed using the opinions of experts. The reliability of the questionnaire was assessed by calculating Cronbachchr('39')s alpha. This average was calculated as 85% for all questions. The collected data were analyzed at the level of descriptive statistics, including average, frequency and frequency percentage, using SPSS software version 18. Results: The results showed that the average of patientschr('39') expectations fulfillment through IVR appointments in the clinics of Al-Zahra and Amin hospitals in a total of examined six dimensions was 3.65 points (average). The average of patientschr('39') expectations fulfillment through the website in these hospitals was 3.79 points (maximum). Conclusion:  Patientschr('39') expectations fulfillment from the IVR and the website appointment systems in the clinics of Al-Zahra and Amin hospitals were moderately met. This seems to be improving somewhat with the increase in information about new patient appointment systems. 343 Special Explaining the role of technology in branding Iranian libraries and medical information centers (qualitative study) sefaei Zahra j khosravi Abdolrasool k Rajabali biglou Reza l omranikho Habib m j PhD, Information Science and Knowledge, Information and Research Network Department, Central Library, Bushehr University of Medical Sciences, Bushehr, Iran k Department of Library and Medical Information, School of Paramedical Sciences, Bushehr University of Medical Sciences, Bushehr, Iran l PhD, Information Science, Iran Institute of Information Science and Technology(Irandoc), Tehran, Iran. m Department of Public Health, School of Health, Bushehr University of Medical Sciences, Bushehr, Iran. 1 10 2021 7 3 14 22 03 09 2021 31 10 2021 Aim: Today, Iranian medical libraries and information centers need changes and new approaches for their survival and developments to maintain their dynamism. One of the current approaches is the use of brand and branding, so this study intends to introduce tools and technologies in providing services that play an essential role in branding libraries and medical information centers in Iran. Methods: The following applied research was conducted using a qualitative approach. The purposeful approach selected samples from fourteen managers and heads of MLICs of Iran in 2019. Content analysis of the interviews was performed using MaxQDA 2018 version. Results: 2 main concepts [application of technology and technology-based services], 5 components [Emerging technologies, applications, educational services, information services, communication services], and 18 codes related to technology in branding libraries and medical information centers were identified. Conclusion: The research findings show that using emerging technologies, information systems, and how to use them in providing educational, information, and communicative services to users lead to service dynamics, attracting more users, effectiveness, introducing the library at the community level, and causing differentiation with peer organizations in providing information services and is one of the most important applications of technology-based services in the branding of libraries and medical information centers in Iran. Therefore, the managers of libraries and information centers of Iranian universities of medical sciences must do the necessary planning in the intelligent use of emerging technologies. 312 General Frequency, Kind and Causes of Ccomplaints Registered by Nurses in Imam Reza Center in Kermanshah in 2016-2020 majidipour parastoo n heydarian anahita o Ali Soroush Ali p majidipour parya asadi parvaneh n PhD, Education, Clinical Research and Development Center of Imam Reza Hospital, Kermanshah University of Medical Sciences, Kermanshah, Iran o M.SC, Nursing, Clinical Research and Development Center of Imam Reza Hospital, Kermanshah University of Medical Sciences, Kermanshah, Iran. p PhD, Sports Medicine, Cardiovascular Research Center, Imam Ali Hospital, Kermanshah University of Medical Sciences, Kermanshah, Iran. BSC, Computer, Clinical research and Development Center of Imam Reza Hospital, Kermanshah University of Medical Sciences, Kermanshah, Iran M.SC, Nursing, Clinical Research and Development Center of Imam Reza Hospital, Kermanshah University of Medical Sciences, Kermanshah, Iran. 1 10 2021 7 3 23 30 03 06 2021 20 09 2021 Background and aim: investigate the complaints raised by nurses in health care systems can clarify the weaknesses  to identify these weaknesses and provide ways to deal with them to solve these problems. The aim of the present study was to determine the frequency and type of complaints and related factors in the years 2016-2020in the Complaints Unit of Imam Reza (AS) Center in Kermanshah. Methods: This descriptive-analytical study was conducted in 1399 with a sample size of 222 cases. Data were collected by reviewing the complaints submitted by nurses to this unit. The data collection tool was a checklist including demographic information and the type of complaint submitted. The obtained data were analyzed by SPSS software version 16 using statistical tests including Chi-square and Kolmogorov–Smirnov test. Results: The most common complaints were verbal violence(27.8%) and patient dissatisfaction with the treatment process(22.6%), followed by physical violence(19.3%). Complaints were raised in the surgical and internal wards, nurses between the ages of 31 and 40, female nurses, nurses working in rotating shifts, people with a history of 0 to 10 years, and nurses with formal employment status. There was a significant relationship between the type of violence and the year of review of complaints, as well as between the type of complaint and shift work . Conclusion:  Considering that violence was one of the highest number of complaints raised by nurses, it is necessary to carry out the necessary planning and training in this field 316 Special Toward a Model for Risks of Change Management Process in Teaching Hospitals Jahangir Mostafa Khorakian Alireza Department of Health Information Technology, Varastegan Institute for Medical Sciences, Mashhad, Iran. Department of Management, Faculty of Economics & Administrative Sciences, Ferdowsi University of Mashhad (FUM), Mashhad, Iran 1 10 2021 7 3 31 39 13 06 2021 20 09 2021 Introduction: Teaching Hospitals are constantly confronted with environmental changes that are forcing them to implement change management. However, there are risks that make this process unsuccessful. Therefore, the purpose of this study was explanation of the model of change management process risks in the teaching hospitals. Methods: This qualitative study was conducted through grounded theory using in-depth semi-structured interviews with 14 managers and faculty members of teaching hospitals who participated in at least one change management project in the hospital in 2019. In this study, targeted sampling was used. Data analysis was performed by substantive coding method (including open coding and selective coding) and theoretical coding using MAXQDA software.  Results:  The risks of the change management process in teaching hospitals include the risks of planning, executing, and maintaining the change. The causes that lead to these risks include causes related to problem recognition, planning and human resource management. The consequences of risks include three categories of consequences related to time, process and goals of change. Finally, risk exposure strategies are divided into five categories of strategies related to planning, implementation and monitoring. Conclusion: This study helps managers of teaching hospitals to identify the risks before the change management process failed. Then, effectively address these risks with strategies that fundamentally target the causes of the risks.     325 General Design and Psychometrics of a Questionnaire for Assessing the Performance of Faculty Members in Providing Virtual Education during the Covid-19 Pandemic Samoei Raheleh Sattari Mohammad Social Determinants of Health Research Center, Isfahan University of Medical Sciences, Isfahan, Iran. Health Information Technology Research Center, Isfahan University of Medical Sciences, Isfahan, Iran. 1 10 2021 7 3 40 48 15 07 2021 20 09 2021 Background and Purpose: Given the Covid-19 and immediate investment in providing virtual university education, it is important to measure the performance of faculty members in this area. Accordingly, this study was conducted to design and psychometrics of a questionnaire to assess the performance of faculty members in providing virtual training. Material and Methods: A descriptive study of instrument making was performed on 161 members of the faculty of medical universities in 1400. Sampling was done in an accessible way and through a virtual link by sending e-mail to academic address professors in education vice chancellor system of universities. Formal validity, content validity (CVR, CVI), criterion validity (convergent and divergent), heuristic factor analysis and reliability were measured by Cronbach's alpha method and halving. Descriptive statistics, Pearson correlation coefficient, Student t-test and one-way analysis of variance were used to report the data. Results: The findings of this study indicate an acceptable formal, content, and criterion validity. The findings identified four factors, including incentive creation, participation and regulation, learning assessment, and professional skills, which together explained 65.18% of the common variance. The internal consistency of the questionnaire was calculated by Cronbach's alpha method of 0.897 and Guttman coefficient in the halving method was calculated to be 0.873. Conclusion: Due to the acceptable validity and reliability of the questionnaire, this tool can be used for faculty members in providing virtual training by educational evaluation systems, as well as researchers to measure the effective factors or improve the performance of professors in providing virtual training. 304 Special Assessment of the Level of Health Literacy Among Primary School Health Educators in Kerman Province Dinari Fatemeh jahani yones Dinari leaila MSc Student, Health Information Technology, School of Management and Medical Information, Kerman University of Medical Sciences, Kerman, Iran. Department of Statistics and Epidemiology, School of Health, Kerman University of Medical Sciences, Kerman, Iran. BSc Student, Health Information Technology, School of Management and Medical Information, Kerman University of Medical Sciences, Kerman, Iran. 1 10 2021 7 3 49 56 03 05 2021 20 09 2021 Aim: Health literacy is the understanding of the concept of health care and the utilization of this knowledge to improve a healthy lifestyle. Health educators in primary schools serve as one of the influential factors in people's health and consequently promote community health. Accordingly, the aim of this study was to determine the level of health literacy of health educators in primary schools in Kerman Province, Iran. Methods: This cross-sectional study was conducted in Primary schools in Kerman in 2018. The statistical population was all health educators who were selected through census sampling. The data were collected using the standard health literacy questionnaire of the urban population of Iran (HELIA). The data were analyzed using SPSS software and descriptive statistics tests, T-TEST and ANOVA. Results: The mean score of health literacy dimensions for health educators was 75.87 in the reading dimension, 76.84 in the access dimension, 85.88 in the comprehension dimension, 77.62 in the evaluation dimension and 77.76 in the decision and behavior dimension. Based on the average obtained, the overall health literacy was sufficient and excellent.  Conclusion: This study detected that the level of health literacy of health educators, especially in terms of understanding, is sufficient and excellent. The Internet has been cited as the most widely used source of information for educators' health information. Therefore, designing and implementing a website by education officials in the field of health and public health will be useful for the promotion of health educators’ health literacy. 308 Special Identifying the technical requirements for designing health portals khara Rouhallah R. Kalankesh Leila Shahrokhi Hassan Dastgiri Saeid Gholipour Kamal Feizi-Derakhshi5 Mohammad-Reza PhD, Health Information Management, Faculty of Paramedical Sciences, Management, Behbahan Faculty of Medical Sciences, Behbahan, Iran Department of Health Information Technology, School of Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran Research center of Psychiatry and Behavioral Sciences, Tabriz University of Medical Sciences, Tabriz, Iran. Department of Community Medicine, School of Medicine, Tabriz University of Medical Sciences, Tabriz, Iran Department of Healthcare Services Management, School of Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran Department of Computer Engineering, University of Tabriz, Tabriz, Iran. 1 10 2021 7 3 57 68 29 05 2021 31 10 2021 Aim: Considering technical requirements in the design of health portals increases the validity of information. This study identified the technical and content structure required to create these portals. Methods: This was a qualitative study which was conducted in 2020. A combination of comprehensive review and interview was used. The search was performed in Elsevier, EBSCO, Scopus, Web of Science, ProQuest, IEEE databases using the keywords such as Capabilities, Mechanisms, Tools, Technical requirement, Health portals, Portals, Web portals and Patient portals. Interview data were also collected from a sample of 12 web-design experts selected through snowball sampling method. The data were analyzed using content analysis method, and MAXQDA software V10 was used to encode and categorize the data. Results: In the comprehensive review section, a total of 138 required features for designing health portals were obtained from 16 articles. They were categorized into four categories: content, content structure, design technical requirements, and host features. From the interviews with the experts, eight main themes and 23 sub-themes were identified as requirements for designing health portals. These eight main themes included security, scalability, host features, usability, speed and simplicity, multi-platform, content management and customization.  Conclusion: This study identified a comprehensive combination of technical requirements which can be used by researchers and experts in this field to effectively design health portals. 302 Special A model for productivity evaluation of hospital units based on data envelopment analysis and fuzzy best-worst Ghahremanlo Mohammad Hasani alli akbar Forati Hassan MSc, Industrial Engineering, Department of Industrial Engineering and Management, Shahrood University of Technology, Shahrood, Iran. Department of Industrial Engineering and Management, Shahrood University of Technology, Shahrood, Iran. Department of public Administration, Payame Noor University, Tehran, Iran. 1 10 2021 7 3 69 77 01 05 2021 31 10 2021 Introduction:   Today, there isgap between the potential of the health system and its current performance, which justifies the need to a performance appraisal model for the health sector. The purpose of this study is to provide a comprehensive performance evaluation model for assessing the performance of hospitals. Methods:   For this purpose, 12 hospitals under the supervision of Tehran University of Medical Sciences have been selected as a case study. The fuzzy best-worst method was used to identify the criteria for assessing hospital performance based on expert opinions. The productivity of each hospital unit was calculated using the established criteria. The data research from the Tehran University of Medical Sciences statistical yearbook were collected during the years 2012 to 2016. The present study is applied in terms of purpose and based on the nature of the data, it is a quantitative research based on mathematical planning. This research was conducted in 1398 and was conducted in GAMS software. Results:   The results show that Farabi Hospital, Roozbeh Psychiatry and Baharlo Hospital have the highest levels of efficacy, respectively and Arash Hospital, Farabi Hospital and Ziaeean Hospital have the highest rate of Effectiveness, respectively and Farabi Hospital, Arash Hospital and Ziaeean Hospital have the highest rates of Productivity during the Study period, respectively. Conclusion:   Also the efficiency, effectiveness, and productivity scores of most hospitals fluctuated and did not have a growing trend. This indicates that although most hospitals sought to improve the quality of their services, they needed to take more serious steps.