Volume 4, Issue 2 (Autumn and Winter 2018)                   JMIS 2018, 4(2): 35-43 | Back to browse issues page

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Department of Health Information Technology, Faculty of Paramedicine, Zahedan University of Medical Sciences, Zahedan, Iran.
Abstract:   (2940 Views)
Aim: paying attention to quality and performance of medical record departments is critical because of its multiple beneficiaries and its important role in health and treatment of patients. This study aims to evaluate the performance of medical record department based on European Foundation for Quality Management (EFQM) model.
Methods: This descriptive cross-sectional study was conducted in 2018. The population consisted of all managers (five managers) and employees of medical record departments (54 staffs) in teaching hospitals of Zahedan University of Medical Sciences. Due to the limited research population, sampling was not done and the sample size was considered equal to the size of the population. Data were collected by a questionnaire consisting of 50 questions. Data were analyzed with the SPSS software using descriptive statistics.
Results: The medical record departments acquired score of 411.9 of 1000 (58.81%), of which empowerments and results factor achieved 232.37 and 179.57, respectively. Among enabler factors, the highest score (51.76%) belonged to partnership and resources, and the lowest belonged to processes (18.08%). Among results factors, the highest score related to employee’s (47.93%) and the lowest (43.16%) related to customer results.
Conclusion: The performance of the medical records departments was lower than the average. Therefore, designing and managing the department processes, identifying and prioritizing improvement opportunities in the department, improving relationships with stakeholders, adapting services and facilities to meet the needs of stakeholders, and paying attention to continuous improvement to improve the performance of medical record departments seems necessary.
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Type of Study: Research | Subject: Special
Received: 2018/10/7 | Accepted: 2019/01/14 | Published: 2019/03/20

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